PRIVACY POLICY
Last updated: May 01, 2026
At Building Invisible Heroes, we respect your privacy and are committed to protecting the personal information you share with us through our website, forms, registration pages, programs, services, and communications. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our site, request information, register for any of our programs, or make a payment for any of our services.
1. Information We Collect
We may collect the following information:
First and last name
Phone number
Email address
Company name
Job title or role within the company
Information related to your interest in our services
Information you submit through forms, messages, or registrations
Basic browsing information, such as IP address, device, browser, and activity on the site
In the case of payments, financial or banking information may be processed through secure third-party platforms. Building Invisible Heroes does not directly store full credit card information.
2. How We Use Your Information
We use your information to:
Contact you and provide information about our programs, services, and offers
Process registrations, deposits, purchases, or payments
Send confirmations, reminders, updates, or materials related to your enrollment
Provide customer service and follow-up
Improve our services, content, campaigns, and user experience
Send communications related to new opportunities, programs, or resources that may interest you
3. How We Protect Your Information
We take reasonable measures to protect your personal information and reduce the risk of unauthorized access, misuse, or disclosure.
However, no digital system, platform, or electronic transmission can guarantee absolute security. By sharing your information with us, you acknowledge and accept this reasonable risk inherent in using the internet and digital platforms.
4. Sharing of Information
We do not sell your personal information.
We may share your information only with trusted service providers or platforms that help us operate our business, such as:
email marketing platforms
form or landing page platforms
payment platforms
automation or customer service tools
class, video call, or membership platforms
Your information will only be shared to the extent necessary to operate our services.
5. Cookies and Tracking Tools
Our website may use cookies, pixels, tags, or other tracking tools to:
analyze traffic
measure user behavior
improve browsing experience
optimize advertising campaigns
perform remarketing or commercial follow-up
By using our site, you consent to the reasonable use of these technologies.
6. Your Rights
You may request at any time to:
know what information we have about you
correct inaccurate information
update your data
request that we delete your information from our databases, when applicable
To exercise any of these rights, you may contact us at:
7. Third-Party Links
Our website or materials may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices, policies, or content of those third parties.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.
9. Contact
If you have any questions about this Privacy Policy, you may contact us at:
Building Invisible Heroes
TERMS AND CONDITIONS
Last updated: May 01, 2026
These Terms and Conditions govern the use of the website, forms, registration pages, content, and services offered by Building Invisible Heroes.
By accessing the site, registering, requesting information, reserving a spot, or making a payment, you agree to these terms.
1. About Our Services
Building Invisible Heroes offers programs, mentorships, trainings, classes, educational resources, consulting, support services, and other solutions focused on communication, leadership, recruiting, team development, and business growth. The specific details of each program, including duration, format, content, pricing, and conditions, will be those stated in the offer in effect at the time of registration or purchase.
2. Registration and Enrollment
You agree to provide accurate, current, and complete information when registering or requesting information.
Access to a program or service is not considered secured until full payment or the applicable deposit has been received, according to the current offer.
3. Limited Availability
Some programs or groups have limited spots. Building Invisible Heroes reserves the right to close enrollment, release unpaid spots, or move participants to future editions depending on availability and internal operations.
4. Payments
Payments may be made in full or through a deposit-and-balance arrangement, when allowed by the current offer.
You agree to pay the applicable amounts within the time frame established in order to secure your spot and maintain the offered conditions.
5. Use of Content
All content shared within our programs, classes, materials, recordings, resources, documents, templates, frameworks, guides, presentations, structures, methodologies, and educational materials are the property of Building Invisible Heroes.
You may not:
copy
reproduce
resell
share with third parties
distribute
record for outside use
use the content commercially without prior written permission
6. Personal or Corporate Access
Access to programs, materials, or platforms may be personal or corporate, depending on the type of purchase made.
Sharing access, accounts, recordings, or materials with unauthorized persons is not allowed.
7. Results
Our programs are designed to support, teach, guide, and assist with real implementation and growth. However, we do not guarantee specific results, since outcomes depend on each participant’s or company’s commitment, attendance, context, practice, follow-through, and implementation.
8. Reasonable Changes
We reserve the right to make reasonable changes to:
start dates
schedules
class structure
instructors
materials
delivery formats
platforms used
supplemental content
when necessary for operational, strategic, or service improvement reasons.
9. Participant Conduct
We reserve the right to suspend or cancel access for any participant who engages in disrespectful, offensive, disruptive, or harmful behavior that affects the group experience or service. In such cases, there will be no obligation to provide a refund beyond what is stated in the applicable policy.
10. Limitation of Liability
Building Invisible Heroes shall not be responsible for indirect damages, commercial losses, unmet results, business decisions, internal conflicts, or consequences arising from the use or implementation of the information shared in our programs or services.
11. Contact
If you have any questions regarding these Terms and Conditions, you may contact us at:
Building Invisible Heroes
CANCELLATION AND NO REFUND POLICY
Last updated: May 01, 2026
At Building Invisible Heroes, we want to maintain complete clarity regarding registration, payment, deposits, participation, and rescheduling for our programs and services.
1. All Payments Are Final
All payments made to Building Invisible Heroes are final and non-refundable, except in cases where the company decides to fully cancel the service and cannot provide a reasonable alternative.
2. Spot Reservations
Any payment made to reserve a spot in a group, program, or class is considered non-refundable, since it is used to hold a place within an offer with limited availability.
3. Balance Payments
When an offer allows for a deposit and later balance payment, the participant must pay the remaining balance within the time frame stated in the current offer. If the balance is not paid within the required time, Building Invisible Heroes may release the spot without any obligation to preserve the original price, seat, or terms.
4. Non-Attendance
Failure to attend classes, sessions, mentorships, calls, trainings, or live programs does not create any right to a refund. If the offer includes recordings, materials, or later access, the participant may use those resources within the time period stated in the offer.
5. Rescheduling
In some cases, and at the discretion of Building Invisible Heroes, a participant may be moved to a future edition or group, provided that:
availability exists
the request is made in writing
and approval is granted in advance
Rescheduling is not guaranteed and will be reviewed case by case.
6. Cancellation by the Company
If for operational, strategic, or force majeure reasons Building Invisible Heroes needs to move dates, reschedule a group, or cancel a program edition, the company may offer one of the following options:
transfer to a future date
credit toward another program
or, when appropriate, a refund at the company’s discretion
7. Transfer of Spot
In some cases, and only with prior approval, a reserved spot may be transferred to another person within the same business or environment, provided that the request is made in writing and approved in advance.
8. Contact
For any questions related to payments, deposits, rescheduling, or access, please contact:
Building Invisible Heroes